Hertz

Überlastete Mitarbeiter, zwar engagiert aber ohne Kompetenzen.
3 vor 6 jahren (28-05-2018)

Voll krass, als ich in Kloten bei Hertz anrief wurde ich gebeten in Hochdeutsch zu sprechen. Der Mitarbeiter verstand mein Berndeutsch nicht!! Als ich nach jemandem fragte, der/die Schweizerdeutsch versteht, wurde ich nach England an eine Englische Hotline weitergeleitet. Ich finde dies total daneben, dass ich in der Schweiz nicht einmal mehr mit Schweizerdeutsch verstanden werde.
1 vor 7 jahren (20-08-2017)

Absolut unfreundliche und inkompetente Mitarbeiter. NIE WIEDER!!!
1 vor 9 jahren (23-06-2016)

If I could give them a ZERO I would. My husband and I got billed for a damage to the one tire area they did not circle. After talking with customer service, I want to add negative numbers to my zero because the individual was completely rude too. Look, if you don’t like working for Hertz, maybe switch jobs? Also, if the other tires had “damage” to them, I am sure that other people were charged too. So why weren’t they fixed? If Hertz is going to charge me an arm and a leg for the damage. I expect to be present when they do it. I want to see with my OWN eyes that they actually fix the damage. Do not rent from here. It’s a total scam.
1 vor 7 jahren (10-04-2018)

Score should be -500 but it starts with 1 star which they do not deserve. They are robbing insurance companies and clients. For a small scratch on Right Front Wheel they charged us 575 Swiss Franks. Hertz Zurich Airport is doing daylight roberies. We received the Car at the Airport on 22nd and returned as is on 25th but somehow they found a scratch from before on wheel rim. They will ask you to pick up the car yourself without anyone accompanying you from darkest parking spot where you cannot even do detailed inspection. When you return they will do a detailed 15 min inspection and will surely find some scratches to ding you. AVOID HERTZ OR DOLLAR THRIFT TOTALLY BUT IF YOU HAVE TO, ASK THE PERSON TO WALK WITH YOU, TAKE CAR TO LIGHT AND SPEND DETAILED 15 MIN INSPECTION OR BE READY FOR THE THEFT AT THE END. I even went to the Police Station at Zurich Airport to report our harrasmwnt, but they also did not even register the complaint. I am an Automotive Engg, for a small scratch that should take 50 frank to repair, they charged our insurance 575 Franks. Beware of Hertz Thugs!
1 vor 6 jahren (25-05-2018)